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Driving Efficiency: Metropolitan Family Services and the RiseKit Solution
We sat down with Candice at Metropolitan Family Services, and here's what she had to say about how her team anchored their workstreams to RiseKit, successfully cutting down on historically time-consuming tasks and significantly improving workflow efficiency.
How does the Metropolitan Family Services (MFS) serve the community?
Metropolitan Family Services has empowered families since 1857 by providing financial aid, counseling, education, and legal services to help them overcome economic, educational, and mental health challenges. Serving over 122,970 individuals annually across Chicagoland, we strengthen communities by fostering resilience, dignity, and hope.
What is your role at MFS?
I am the Workforce Development Coordinator.
How many team members does MFS have?
We have 45+ staff in our workforce development team alone.
How many participants do you work with on a monthly basis?
We register on average about 45-50 new job seekers into our workforce program every month.
What was your "aha!" moment with RiseKit?
The ability to connect job seekers and employers through a single technology platform has been the biggest "aha" moment for our team. Just like many nonprofits, our progress has to be tracked across a number of different systems. But streamlining some of the workforce team's most time-consuming tasks through RiseKit, I’ve seen a significant improvement in workflow efficiency.
What are those tasks?
- Client Communication: Instead of always scheduling time with clients, our team can easily send out information via text about upcoming hiring events and help them maneuver the job search process without the normal face-to-face meeting.
- Access to Resources: Before RiseKit, I had to search multiple places for local support services and job opportunities. Now, RiseKit centralizes everything, saving me time and making access to jobs and resources more efficient and convenient.
What’s your RiseKit process?
- Our Workforce Development Coordinators (WDC) meet with our RiseKit Community Success Manager regularly and they help us look at what the organization needs to do to meet our goals.
- Team leaders will look at staff activity weekly and send messages asking for status updates, ask about specific candidates, and follow-up on resources that were shared through the platform.
- When it comes time to point clients in the direction of upcoming events, our WDCs are able to create groups to separate out different client types and send mass messages with the most relevant details. This saves each team member time from having to do it themselves with each of their clients (something they’d have to do otherwise). This frees up our Career Coaches to focus on other important things.
- I have created short, screen capture videos for new staff members, as well as new employment partners to show a step-by-step guide for using RiseKit.
Check out some of the coaching and programming that Metropolitan Family Services offers though RiseKit:
- Emotional Wellness & Counseling
- Early Education & Parenting
- Economic Stability & Job Placement
- Empowerment & Legal Services
Interested in learning more about how RiseKit can help you streamline job placements and enhance communication?
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